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Cyberweb Solutions' products and services are subject to the following terms and conditions. It is the responsibility of our clients to read and understand this document before purchasing. By making a purchase through our system means acceptance of these terms and conditions.
Product Policies:
CDs/CD-ROMs:
These products are covered by a 30 day money back refund minus shipping guarantee provided CD products still contain the plastic over wrapping. The action of removing the plastic over wrapping is acceptance of these terms. This policy is one adopted by many companies like Wal-mart, Best Buy, Microcenter, Fry's, etc. See our previews section to review a product before breaking the seal.
» Return Instructions
Bundled Sets/Promotions:
These products are covered by a 30 day money back refund minus shipping guarantee. All products in a bundle or promotional offer must be returned for a full refund minus shipping. If only part of the order is returned the refund will be based on the orginial purchase price minus the current full amount for items not returned. All products must be returned according to policies stated in this document for a refund.
» Return Instructions
Downloadable Material (eBooks, Scripts, etc) and Recordings:
These items offer a 30 day money back guarantee, unless noted differently.
» Return Instructions
Membership/Ongoing Services:
New accounts receive a 30 day money back guarantee to cover the first installment of service. By continuing the service beyond 30 days no additional refunds are granted, but of course service may be cancelled before the next billing cycle.
» Return Instructions
Consulting Services:
No refunds will be granted for consulting services once started.
Live Classes/Paid Webinars:
One session webinars:
We offer a full refund before the session begins.
Two to five session webinars:
We offer a full refund up to and including the first session. After the first session we prorate the refund based on the purchase price divided by the total number of sessions then multipled by the remaining number of sessions.
Six or more session webinars:
We offer a full refund up to and including the first two sessions. After the first two sessions we prorate the refund based on the purchase price divided by the total number of sessions then multipled by the remaining number of sessions.
» Return Instructions
Return Instructions:
Please allow for two to three weeks to process your request once received by our company.
Non Shipped Items:
If returned item was not mailed simply send an email to our order department. If no response is received within three business days please let us know as email can be unreliable. For additional contact information click here.
Shipped Items:
To return a purchase, or part of a purchase, that was mailed please mail the product(s) to our central mailing address along with a note stating the refund request. It does assist us if an explanation is provided to help improve future customer experiences. It is very important any returns are shipped to our central mailing address and not to the fulfillment center that shipped the order. Our central staff needs to process any returns. Packages sent to the fulfillment center will result in slower processing and a restocking fee of $10 US dollars. This fee will be deducated from the refund amount returned to client. For our central mailing address please click here.
» Refund Payments
Refund Payments:
Full and partial refunds are issued using several methods depending on method of payment of purchase. For credit cards a refund to the card is issued, which may take up to ten business days to appear in an account. For Paypal a refund is sent through the Paypal system. All other method of payments such as checks, money orders, unusual credit card circumstances and any other unforeseen circumstances will result in either a company check or money order. Please allow two to three weeks (longer for international destinations).
Cancelled Orders:
Order fulfillment is a high priority and when a purchase for a shipped product occurs our system responds quickly. The vast majority of orders are shipped the same business day, often within a few hours, if placed before 4PM EST/EDT or the next business day, usually morning. Once an order has been placed and payment received it will be fulfilled and shipped to the client. Therefore any client wishing to cancel their purchase will need to wait for delivery of order and then follow the return terms as intercepting the shipment before delivery is almost impossible.
Exchanges:
Any product that contains a manufacturing defect or receives damage caused by a shipping carrier is covered under our 60 day exchange policy for same title. To receive an exchange mail the damaged product to our central mailing address along with a note stating an exchange is requested. It is very important any damaged items are shipped to our central mailing address and not to the fulfillment center that shipped the order. Our central staff needs to process any damaged items for exchange. Once the damage has been confirmed a replacement copy will be mailed. We do sincerely apologize for the inconvenience and realize its frustrating. Please allow two to three weeks (longer for international destinations).
If a product has been discontinued and no title is available for exchange client will be notified with a suggestion of another product or provided with the option for a refund.
Noncompliant Payments (Unreasonable chargebacks, bad checks, etc):
Clients have the right to refunds as stated in this document. However clients abusing the chargeback system or failing to met the responsibility of payment for a legitimate transaction will result in account being turned over to a collection ageny. This may result in the outstanding financial obligation being reported to the credit buearus and thus effecting future credit driven events. Since fair return policies are offered it is expected clients fulfill their duty of payment for products and services ordered through our system and allow for reasonable responses by our company to issues that may occur.
Clients committing fraud using our systems will be reported to the proper law enforcement authorities in addition to fully cooperating with any government bodies to aid in the prosecution of such fraud.
Our Products On eBay:
Unfortunately several individuals have not been honest, thus creating problems for eBay bidders who have contacted us to correct the situation. Therefore to help prevent problems from occurring and provide a better client experience we do not allow the reselling of our products through the eBay system by deploying an active daily monitoring service. We do apologize for any inconveniences and appreciate cooperation in this matter.
